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The new rules make it easier for you to get your money back because they require airlines to automatically provide prompt cash refunds when you’re entitled to one. The new guidelines strictly define prompt as seven business days for credit card purchases and 20 calendar days if you used any other form of payment. You’ll receive the full amount you paid minus any portion of the travel you’ve already used. The refund must be in cash or made to the original form of payment (credit card, miles, etc.).
You’re entitled to an automatic refund if you don’t accept alternative transportation options offered by the airline or travel credits when one of the following happens:
Airlines now have to automatically issue a refund if you’re entitled to one. No more lengthy phone calls, waiting for credits or vouchers, or fighting to get your money back. The new rules lay out a clear process that guarantees passengers a prompt refund.
Here’s what you need to know:
Under the new guidelines, you are entitled to an automatic refund if:
2. Your flight is delayed –
3. Changes to your itinerary:
4. Accessibility issues: If there’s a change in aircraft or connecting airport that makes it less accessible or accommodating to your disability, you are entitled to a refund.
5. You didn’t accept alternative options: If the airline offers you an alternative transportation option or travel credit, but you don’t accept it, you’re entitled to a refund.
6. Additional services weren’t provided: If you paid for extra services, like inflight Wi-Fi, seat selection, or priority boarding, and the airline fails to deliver, you’re owed a refund for those services.
7. Checked baggage fees: If your checked baggage is delayed, you may be entitled to a refund:
While the new rules offer greater protection for passengers, there are still some situations where airlines aren’t required to refund you:
2. Uncontrollable delays: Airlines are not required to refund you for delays caused by factors outside their control, including:
3. Personal issues: If you miss your flight for personal reasons (e.g., illness or arriving late at the airport), the airline isn’t obligated to give you a refund.
4. Incidental expenses: Airlines are not required to reimburse you for additional expenses incurred due to a delay, like meals or lodging. However, depending on the situation, they may offer meal or hotel vouchers, or reimburse you for certain extra costs. It’s always worth reaching out to the airline if you’re facing unexpected expenses due to a disruption.
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