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Summary of Recent Customer Complaints and Financial Challenges in the U.S.
An analysis of the report ‘Making Ends Meet in 2024: Insights from the Making Ends Meet survey: CFPB Office of Research Publication No. 2024-5 (https://www.consumerfinance.gov/)‘ indicates the following: Consumer Financial Stability: Financial well-being has deteriorated across demographic groups in 2024. Key indicators, like difficulty paying bills and preparedness for income loss, have worsened compared to … Continue reading Summary of Recent Customer Complaints and Financial Challenges in the U.S.
How Banks Are Failing Customers with Surprise Fees?
Unexpected bank fees often hide in the background, resembling a financial specter that suddenly appears to announce, “Surprise! Here’s another charge!” Here’s what you need to know: Overdraft Fees: Customers are over-drafting their accounts without even trying, thanks to what some might call the bank’s version of ‘creative accounting’. With all the technology at their … Continue reading How Banks Are Failing Customers with Surprise Fees?
Bad Customer Service
Bad customer service is something we’ve all encountered. But have you ever been so frustrated that you promoted a tweet about it or wrote a country song? These extreme reactions highlight a bigger truth: a bad experience can quickly become a viral sensation in today’s connected world. Let’s explore five real-world examples of poor customer … Continue reading Bad Customer Service
Are Customers turning completely to Social Media for Customer Service?
Most Customers are moving away from the traditional channels of Phone, Email to Social Media reporting when they are seeking Customer Service. While Facebook and Twitter are the most common platforms for customers contacting brands through social media, with Gen Z leaning toward Instagram. Summary Consumers are looking to social media for their … Continue reading Are Customers turning completely to Social Media for Customer Service?
New Automatic US Airline Refund Rules Now in Effect — Here’s What You Need to Know
The new rules make it easier for you to get your money back because they require airlines to automatically provide prompt cash refunds when you’re entitled to one. The new guidelines strictly define prompt as seven business days for credit card purchases and 20 calendar days if you used any other form of payment. You’ll … Continue reading New Automatic US Airline Refund Rules Now in Effect — Here’s What You Need to Know
