The best business insights often lie hidden in customer feedback
Upon receiving reviews, your customer service team reads and responds to each reviewer individually. The one-to-one communication allows you to resolve issues personally, improve your service and provide affirmation to happy customers.
Your business should especially appreciate negative reviews because it will allow you to figure out what you are not doing well enough and improve (or else get disrupted by a competitor).
People will choose a product with more reviews but lesser rating over a similar
product with a higher rating but fewer reviews.
Study from the Association for
Psychological Science
Review stars in search can improve click-through rates up to 35%.
According to an original study by ConversionXL
Generate an API Link to include in your email service to invite customers to leave a review on your Company Profile Page.
Customizable review invitation (to match your brand and style) Email templates to better connect and get a ton of reviews.
Reminder emails - friendly, automated poke to your customers that takes the burden off you to chase customers who haven’t sent their reviews.
Send review invitation links by WhatsApp, SMS, QR codes, Support Chat that best suits your business.
Easily include top User feedbacks into your homepage, social media channels and in newsletters using CEchoes widgets apart from displaying Score using widget.
Send new reviews from your CEchoes business profile to selected pages of your website in real-time.
Turn your Profile Page into a hub of Customer Engagement and Experience. Showcase your upcoming products, featured products and their ratings, what’s trending apart from verified. contact details. Conduct Surveys, Polls to ascertain customer pulse. Establish deep continuous connect with your verified customers to retain them till perpetuity.
Latest AI technology would bring continuous customer insights both prescriptive and predictive. Voice, Video and Emotion AI would crystalize insights never seen before thereby giving your organisation a crucial edge at a fraction of the current cost incurred.