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While upgrading my home gym, Better Body has provided the best customer service, hands down.Support is domestic, polite and very responsive to any questions or issues. There was a minor hiccup, as the item i wanted was back ordered. Support was quick to respond, and we were quickly able to reach a resolution as I opted to wait for the product restock. They were communicative through out the wait period and were happily willing to provide incentive for the inconvenience.Once the item was in stock, it was shipped express and arrived quickly just as stated. The packaging was overkill, but ensured three packages totaling nearly 200lbs arrived intact and without damage.The squat rack ordered was much more heavy duty than expected. True 3x3 11ga and assembled with 1 bolts, washers and locknuts. You will need 1.5 wrenchs for assembly though, and the lock nuts do require some effort.I initially decided on this product due to limited space, older home, low ceilings. The rack stands at 80. Note here, the adjustable pull up bar sits under maximum height and was a perfect fit in the limited space I have to work with (81).Better Body provides excellent and prompt customer service, and their products are better than expected. You wont find a heavier duty rack at this price point. Just make sure you have a large enough wrench to put it together.