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For (Customer)

Speak freely on your Customer experience, #NeverStaySilent
Know about your rights as #CustomerRightsMatter
All ages, communities, nations come together, #BuildGlobalTrust
Make Organizations listen and innovate. #CustomersHavePower
Next-Gen AI technology powered. #UltimateCustomerExperience
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Customer Rights

Consumer rights protect Consumers/Customer against unfair practices and enable them to enforce these rights. In varius countries around the world, Consumer Rights are passed to safeguard the rights of the consumers.

  • Right to Safety
  • Right to be Heard
  • Right to be Informed
  • Right to Seek redressal
  • Right to Choose
  • Right to Consumer Education

Facts

If the company's customer service is excellent, 78% of consumers will do business with them again after a mistake.

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Organization Responsibility

Under various Consumer Protection Acts, an organization has several responsibilities towards consumers. Here are top 9 key points outlining their obligations.

  • Providing accurate information
  • Quality assurance
  • Ensuring product safety
  • Redressal of grievances
  • Non-discriminatory practices
  • Fair and transparent contracts
  • Prohibition of unfair trade practices
  • cooperate with consumer forum
  • Honouring consumer rights

Facts

For 86%, good customer service turns one-time clients into long-term brand champions.

About Us

CEchoes is a Global platform for all consumers, customers, citizens, visitors to share all their Product buying or Service experiences. They can also participate in Surveys and Polls apart from filing Complaints for Organizations who have started that service in CEchoes. In Queries, Consumers can ask and respond to various queries related to any product or service along with other consumers. Our mission is to help businesses, institutes, organizations listen, act and continuously improve their offerings to better meet the needs of their customers.

Our platform provides a fluid and transparent environment with no pre-moderation, so that people can share their opinions and build trust.

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